ar77's Privacy Policy

Introduction & Scope of Policy

ar77 is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how personal information collected through ar77's website, mobile application, and other related services is managed.

By registering an account on our platform or using our services, you are considered to have accepted the terms described in this Policy. This Policy is an integral part of the Terms and Conditions.

Information We Collect

ar77 collects only the information necessary to provide its services. The different types of information are described below:

2.1 Information You Provide Directly

Information you provide when registering and managing your account:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Deposit and withdrawal transaction history

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identification details
• Browser type and operating system
• Browsing activity on the platform and gaming history
• Login times and session activity
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may collect supplementary information from trusted third parties when required for identity verification or fraud prevention. This process is always carried out in compliance with applicable laws and regulations.

Purpose of Data Use

ar77 uses collected information only for specific and lawful purposes. Your information is processed for the following reasons:

• Completing account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Providing a personalized gaming experience
• Preventing fraud, money laundering, and other illegal activities
• Providing 24/7 customer support and resolving issues
• Ensuring user protection in line with responsible gaming policy
• Providing information about bonuses, promotions, and special offers (only with your consent)
• Improving platform performance and resolving technical issues
• Meeting legal obligations

Data Security Measures

ar77 adopts modern technical and organizational measures to ensure the security of your personal information:

4.1 Technical Security

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels
• Password Hashing: Stored passwords are never kept in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Secure data centers and backup systems

4.2 Organizational Security

• Only authorized personnel have access to personal information
• All staff are trained on privacy and data protection
• A rapid response plan is in place for data breaches

Please note, however, that no method of transmitting or storing information over the internet is completely impenetrable. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

Data Sharing & Disclosure

ar77 may share your information with third parties in limited and specific circumstances:

5.1 Service Provider Partners

Only the information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), identity verification providers, gaming software providers, and technical infrastructure operators. These partners are obligated to comply with our privacy standards.

5.2 Legal Requirements

Information may be disclosed in response to court orders, legal obligations, or valid requests from government authorities. Even in such cases, we provide only the minimum information required.

5.3 Business Transfers

If there is a change to ar77's business structure (such as a merger or acquisition), your information may be transferred to the successor entity. You will be notified in advance in such cases.

Cookies & Tracking Technologies

ar77 uses cookies and similar technologies to improve platform performance and personalize your experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, security tokens, etc.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytical Cookies: Help analyze platform usage to improve services.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling certain essential cookies may prevent you from using the platform's full functionality.

Data Retention Period

ar77 retains your personal information only for as long as necessary:

• Active account information is retained until the account is closed
• Financial transaction records are retained for a specified period as required by legal obligations
• After account closure, limited information may be retained for fraud prevention and legal protection
• If you withdraw consent for marketing communications, your information will no longer be used for that purpose

Once the retention period ends, information is securely deleted or anonymized.

Your Rights

As an ar77 user, you have the following rights regarding your personal information:

8.1 Right to Access and Copy Your Data

You may request to view and receive a copy of the information ar77 holds about you at any time.

8.2 Right to Correct Your Data

If your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or by contacting customer support.

8.3 Right to Delete Your Data

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing disputes, or account security requirements.

8.4 Right to Object to Processing

You have the right to withdraw your consent to receive marketing communications. To do so, contact [email protected] or make changes in your account settings.

Protection of Children and Minors

The ar77 platform is intended only for users aged 21 or above. We do not knowingly collect any personal information from minors. An age verification process is conducted at the time of account registration.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh as required to deliver gaming services. In such cases, we ensure that:

• The protection of user data is always maintained to the standards set out in this Policy
• Transfers occur only through trusted and contracted partners
• Applicable international data protection standards are followed

Policy Changes & Updates

ar77 may update this Privacy Policy from time to time. When changes are made:

• The updated Policy will be published on this page and the "Last Updated" date will change
• For significant changes, you will be notified via your registered email or through the platform
• Continued use of the platform after any changes will be considered acceptance of the new Policy

You are advised to visit this page regularly to stay informed of any changes to the Policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact the ar77 support team: